Frequently Asked Questions

We offer complimentary shipping on all orders above PKR 5,000. Standard delivery takes 3-5 business days within major cities and 5-7 business days for other locations. Express shipping is available at an additional cost.

We accept returns within 14 days of delivery. Items must be unworn, with all tags attached and in their original packaging. To initiate a return, please visit your orders page or contact our customer service team.

Yes, we ship worldwide. International delivery typically takes 7-14 business days. Customs duties and taxes may apply depending on the destination country.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account and visiting the Orders section.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and cash on delivery for orders within Pakistan.

We provide detailed size guides for all our products. Please refer to the size chart available on each product page. If you need further assistance, our customer service team is happy to help.

Orders can be cancelled within 24 hours of placement. After that, the order may already be in processing. Please contact customer service immediately if you need to cancel.

Yes! The Ayesha Loyalty Program rewards our valued customers with points on every purchase. Points can be redeemed for discounts on future orders. Learn more on our Offers page.

Each product comes with specific care instructions. As a general rule, we recommend dry cleaning for most luxury items. Always follow the care label instructions for best results.

We offer one free size exchange within 14 days of delivery. The item must be unworn and in original condition. Please contact customer service to arrange an exchange.